Introduction
Melbourne Plumbing Services is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or contact us, how we use it, and your rights regarding that information. Please read it carefully.
Information we collect
We may collect the following types of information:
- Contact information: your name, email address, suburb, and any details you provide when you send us an enquiry.
- Usage data: anonymised information about how visitors interact with our website, collected via analytics tools. This includes pages visited, time spent on the site, browser type, and general geographic location (city or region level only).
- Cookies: small data files stored on your device. Please refer to our Cookies Policy for full details.
How we use your information
We use the information we collect to:
- Respond to your enquiries and service requests
- Provide quotes, book appointments, and deliver our plumbing services
- Improve our website content and user experience
- Understand general trends in how our site is used
We do not use your personal information for unsolicited marketing without your consent.
How we share your information
We do not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers (such as our analytics platform) solely to help us operate and improve the website. These providers are required to handle your data securely and only for the purposes we specify.
Data retention
We retain enquiry and contact information only for as long as is necessary to resolve your request and for a reasonable period afterwards in case of follow-up. Anonymised analytics data may be retained for longer to help us identify usage trends over time.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information, subject to any legal obligations we may have
- Withdraw any consent you have previously given
To exercise any of these rights, please contact us via the details on our Contact us page.
Security
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or disclosure. While no online transmission is completely secure, we do our best to keep your data safe.
Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to check back periodically.
Contact for privacy questions
If you have any questions or concerns about this policy or how your data is handled, please reach out to us via the Contact us page.
Last updated: May 19, 2026